(August 30, 2016) The Consumer Protection Council, CPC, has criticised most business operators in the country for what it describes as their disregard for specified guarantee and warranty on products and services they offer. The Director-General of the Council, CPC, Mrs. Dupe Atoki, handed down the criticism at a stakeholders meeting on Warranties and Guarantees in Lagos.
Mrs. Atoki regretted that manufacturers and distributors have not only short changed Nigerian consumers over time by failing to honour the guarantee and warranty on the products and services rendered but have also abused consumer rights.
According to Mrs Atoki, statements like “No refund of money after payment” and “Goods received in good condition cannot be returned” written on purchase receipts are nothing but gross abuse of consumers' rights.
The CPC boss said further that even multinational corporations that comply strictly with specified guarantee and warranty in other countries, come to Nigeria and deviced all sorts of gimmicks to deny consumers of their rights.
Mrs Atoki who described the situation as unacceptable, advised operators of businesses to emulate their counterparts in advanced countries where guarantee and warranty is not taken for granted because manufacturers in those countries do not only produce according to specifications but also make sales service an integral part of their marketing.
The CPC Boss stressed that dependence on foreign products could only be reduced by paying more attention to the way consumers perceive local products and services.
Mrs. Atoki noted that for government to successfully diversify the economy, businesses concerns in the country must work hard to earn the confidence of consumers by producing quality products and services adopting best practices.
The President of National Association of Traders, Mr Ken Ukaoha, who applauded the CPC for organising the event, pointed out that most Nigerians were ignorant of their right to return unwholesome goods after purchase.
Mr. Ukaoha explained that the solution to the problem of guarantee and warranty is for the consumer to understand the role of traders and purchase more of made in Nigeria goods so that they can return them in the event of any defect.
Representatives of other consumer service agencies advised consumers to always complain to appropriate authorities whenever they purchase defective products.
The forum was attended by manufacturers, traders and a cross section of consumers.